since a month i am using the educational version to work with Sofistik. Until yesterday everything worked fine as it should. But since yesterday i have got the problem that i am unable to open the program for the system visualization. After filling the input-file with every information needed, i started the calculation to receive some results. To check whether my input is correct, i take a look at the report, the graphic and the system. Everything works properly except for the animator-program for the system visualization. After clicking on it, i receive for approximately three seconds a loading icon instead of my coursor which disappears without any comment and the process seems to have failed. Even just starting the system-visualization-program itself without any results or datafiles loaded does not work. All the other modules (report, graphics, …) are working fine.
So far i tried every method of which i know might help: Re-Installation of Sofistik and SAM, using the 30 day free-trial version instead of the educational version, deleting the created database-files which are used for the visualization, etc.
Does anybody know about what this problem was caused from or how i can handle it? It can not be a problem with my input-file as the correct files of my professor are not visualized, neither are the input-file-examples from Sofistik.
I hope this question belongs here. Thank you everyone in advance!!